Terms of Sale

Daisy Books. Email info@daisy-books.com, or see our contact page.

• You choose your books and place an order. We email you a copy straight away. This confirms we've received it, but we haven't accepted it yet.
• We check we can supply your books, then email you to accept the order. That email confirms the total to pay, including delivery, and how to pay. The contract between us starts when we send it.
• We dispatch your books once you've paid.

If we can't accept your order, for example because a book is no longer available or we made a mistake with a price, we'll tell you and won't take payment. If you've already paid, we'll refund you in full.

• Prices are shown in the currency you choose. We set the price in each currency ourselves, so it isn't converted when you order. You pay the price shown in the currency you ordered in. If your bank converts it, it may charge a fee.
• The price you pay is the price shown when you placed your order.
• Payment: Paypal, Apple Pay, Stripe

• We deliver to addresses in the United Kingdom only.
• Delivery cost: We'll confirm the delivery cost by email before you pay.
• Delivery time: Within 1-2 weeks, dependent on the courier service
• The books are your responsibility from the moment they're delivered to you.
• If we're late, tell us. If we still don't deliver by a reasonable new date, you can cancel and get a full refund.

You can cancel your order for any reason. You don't have to explain why.

• Before dispatch: cancel at any time from your order page, using your order reference and the email you ordered with.
• After you receive your books: you have 14 days, starting the day after delivery. Use the “Cancel and return” option on your order page, email us at info@daisy-books.com, or send us the form below. If your order arrives in more than one delivery, the 14 days start from the last one.

When you cancel online, we'll email you straight away to confirm we've received it.

• Send the books back within 14 days of telling us you're cancelling. We'll pay the cost of sending the books back.
• We'll refund what you paid, including standard delivery, within 14 days of getting the books back (or of you showing us you've sent them, if sooner). If you cancel before dispatch, we'll refund you within 14 days of you telling us.
• We refund using the same payment method you used, and we don't charge a fee.
• You can look through a book as you would in a shop. If a book comes back damaged by more handling than that, we may take the loss in value off your refund.

If a book arrives damaged, faulty or isn't what you ordered, let us know. Under the Consumer Rights Act 2015:

• within 30 days of delivery you can reject it for a full refund;
• after that, you can ask for a repair or replacement, and if that isn't possible or doesn't work, a refund or price reduction.

We'll pay the cost of returning faulty or wrong books.

If something's gone wrong, email us at info@daisy-books.com and we'll do our best to put it right. If we can't resolve it, the Citizens Advice consumer service can give you free advice.

You don't have to use this form, but you can copy it into an email or letter.

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.